Plant Vault Shipping Policy

Thank you for choosing Plant Vault! We take great care to ensure your plants arrive safely and in excellent condition. Please review our shipping policy below for details on processing times, shipping methods, and tips for receiving your order.

Processing Time

  • Order Fulfillment: Orders are processed within 7 business days. Processing times may extend during peak seasons or holidays.

  • Shipping Schedule: We ship Monday through Thursday to prevent packages from sitting in transit over the weekend. Orders placed after 5 PM on Wednesday will ship the following Monday.

  • Order Confirmation: An email confirmation will be sent once your order is placed.

  • Order Tracking: You’ll receive a tracking link via email once your order ships. Delivery times begin when the carrier picks up your package.

Shipping Methods

We ship exclusively within the United States using UPS or USPS, depending on your location. Shipping costs are calculated at checkout based on package size, weight, and destination.

  • Standard Shipping (3–7 business days): Best for hardy plants and temperate climates.

  • Expedited Shipping (1–3 business days): Recommended for sensitive or high-value plants, particularly during extreme weather conditions.

Winter Shipping Recommendation

During colder months, we highly recommend adding heat packs and insulation to your order at checkout. This extra protection ensures your plants are safeguarded against potential damage from freezing temperatures during transit.

Protecting Your Shipment

We’ve partnered with Route Package Protection to ensure your plants are protected against unforeseen issues during transit, such as loss, theft, or damage.

Here’s how it works:

  • Automatic Inclusion: Route protection is automatically added to your order at checkout, but you may opt out if preferred.

  • Coverage Details: Route covers the full value of your order, offering peace of mind in case anything goes wrong during shipping.

  • Simple Claims Process: If your package is lost, stolen, or arrives damaged, filing a claim with Route is quick and easy. Once approved, you’ll receive a refund or a replacement, depending on availability.

  • Why It’s Recommended: Shipping live plants can be unpredictable, especially during extreme weather or busy seasons. Route ensures your investment is safe no matter what happens in transit.

We highly recommend keeping Route protection for added security and a worry-free experience

Packing Methods

  • Secure Packaging: Plants are wrapped with care, including protective materials, and insulated with heat or cold packs as necessary.

  • Large Plants: Plants over 8 inches in diameter may be shipped without pots to prevent damage.

  • Weather Monitoring: We track conditions at our facility and the destination to avoid shipping during extreme weather if needed.

Receiving Your Plants

To ensure your plants thrive:

  • Unpack Promptly: Open your package immediately upon delivery and inspect your plants.

  • Acclimation Period: Let plants adjust to their new environment for a few weeks before repotting.

  • For detailed care instructions, visit our website or contact us directly.

Shipping Issues

  • Delayed or Missing Packages: We’ll assist in tracking your shipment if an issue arises with the carrier.

  • Damaged Plants: If a plant arrives damaged, email us at info@plantvault.com within 24 hours of delivery. Please include photos of the damage, packaging, and packing slip. While minor damage like bent stems may occur, we’ll help resolve more serious issues.

Contact Us

If you have questions or concerns, reach out to us anytime at info@plantvault.com. We’re here to help!