Dear Plant Vault Customers,

We, at Plant Vault, strive to ensure the health and vitality of the rare houseplants you receive from us. However, it's important to note that weather conditions can greatly affect the well-being of these delicate organisms, especially during transit.

Please be mindful of the weather conditions in your area, as rare plants can be particularly vulnerable to cold temperatures. If the temperature drops below 50 degrees Fahrenheit in your location, we strongly advise purchasing the Winter Shipping Protection Add-On or consider purchasing the plant when weather is more suitable.

Winter Shipping Protection for your order can be purchased here!

Extreme cold can cause damage to plants during shipping, potentially leading to wilted or damaged foliage, root rot, or even death. While we take every precaution to carefully package and protect your plants during transit, we cannot guarantee their condition if they are exposed to freezing temperatures during delivery.

We recommend monitoring local weather forecasts closely and timing your plant orders accordingly. Additionally, consider providing a secure and sheltered location for package delivery to minimize exposure to cold temperatures upon arrival.

Please understand that while we strive to deliver the highest quality plants, factors beyond our control, such as inclement weather, may impact their condition during shipping.

Thank you for your understanding and cooperation in ensuring the safe arrival of your live plants.

Sincerely,

The Plant Vault Team