We wrap the leaves with paper and polyfill, tape down the soil, and then securely tape the plant to the box. We fill the box with recyclable packing material to ensure that, even if the package is thrown around, your plant arrives safe and sound!

Our Happiness Guarantee ensures you receive a healthy plant that looks almost exactly like the plant in the picture (grower's choice). Minor cosmetic issues may occur, but rest assured, these won’t affect the plant’s health.

First Day: Acclimation

• Unpack Carefully: Gently remove your plant from the packaging and inspect for any minor damage.
• Inspect for Health: Check the leaves, stems, and roots for any signs of pests or stress. Test the soil and water if the plant if it needs it.
• Choose a Temporary Spot: Place the plant in indirect light. Avoid direct sunlight or drafty areas right away and keep humidity high.
• Hold Off on Repotting: Allow the plant at least 1 month to adjust before repotting, unless the plant is rootbound.

First Week: Observation and Adjustment

• Monitor Watering Needs: Check soil moisture, but don’t overwater. The plant is adjusting to your home’s environment.
• Light Exposure: Gradually introduce the plant to its ideal light environment over the week.
• No Fertilization Yet: Hold off on fertilizing during this adjustment period.
• Check for Health Changes: Continue inspecting for pests or signs of stress.

First Month: Settling In

• Repot if Needed: After 3-4 weeks, repot the plant if necessary using the appropriate soil mix.
• Start Fertilizing (If Needed): If the plant shows new growth, start a light fertilizing schedule.
• Establish a Watering Routine: Develop a consistent watering schedule based on the plant's needs.
• Move to Final Placement: Gradually introduce the plant to its long-term light conditions.
• Monitor Growth: Watch for new growth and continue checking for any health issues.

Email us or use the contact form on our website (below). We’re here to assist you with any questions or concerns!

We offer various shipping options to ensure your plants arrive safely. Orders are processed in 1-3 business days, and you’ll receive a tracking number once shipped.

Each plant is thoroughly inspected for pests and diseases before shipping, and we take special care to ensure they leave our facility in perfect health.

Yes, care instructions are included with each purchase, we offer additional resources on our website to help you keep your plant thriving and are available via Instagram DM for any questions.

We specialize in rare and exotic houseplants, with a focus on tropical and unique plant varieties that are hard to find elsewhere.

Yes, you’ll receive a tracking number via email once your order is shipped and can talk to us via chat in the bottom right of the website to ask us about it's progress.

Yes, we offer discounts for bulk orders and special deals for loyal customers. Our wholesale website is plantvaultwholesale.com

We offer heat packs and insulation in colder months to protect plants. We may delay shipping during extreme conditions to ensure plant safety.

Yes, we’re here to help. Reach out to us with any care questions, and we’ll guide you to ensure your plant thrives.

Shipping costs are based on the plant size and distance. We offer discounts for larger orders—reach out for more information.